Q. What guarantee comes with my purchase?
A. We stand behind our products 100%. All products are guaranteed against defects in material or workmanship for a period of 24 months.


Q. What payment options are there?
A. You can pay by credit card via PayPal. If you do not have a credit card please email us to arrange an alternative payment option. If you do not pay by credit card the goods will not be shipped until your payment clears.


Q. Are my credit card and personal details safe?
A. We use PayPal for our merchant services which utilizes SSL encryption, an Internet security standard which encrypts all of your details, preventing a third party from viewing your information. PayPal is one of the worlds largest payment gateways so you can rest assured your details are protected.


Q. How are the goods sent?
A. All goods are sent via courier in Australia. When delivering overseas we use a courier to ship to your country, then your local postal service to your door. You are welcome to email us to find out when your order was shipped.


Q. How long will it take to receive my goods?
A. This varies according to where the goods must be shipped to, but we pride ourselves on a speedy delivery. Your order is packed and shipped out of our warehouse within 48 hours of payment. Orders may take up to 10 working days to arrive.


Q. What are the postage and handling charges?
A. Postage varies depending on where the goods must be sent. Please check the postage costs for your area. We strongly recommend electing to choose the postage insurance option.


Q. Does the price include GST?
A. Yes, all prices are GST inclusive for Australian purchases. We do not take any responsibility for additional costs incurred for overseas customers as we can not keep track of every countries rules.

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